Products
Suggestions
Thank you for your attention to the service center, as you think of our work and services have any comments and suggestions, and hope you can make it here, we will adopt an open mind and timely improvements. Complaints: product quality issues and other core business issues as well as feedback on the downstream business cooperation agency, etc., other complaints are not accepted, please understand.
SMTSKY Asia Limited Contact: E-mail: smt@smtsky.com Phone: 86+756-6839055 Fax: 86+756-3899006
Business Cooperation
Check monthly statements
Corporate customers
Distinguished guest, For our better services, it would be so kind of you to offer the following contact information.
1. Company Name:
2. Company address:
3. Company website:
4. TEL:
5. FAX:
6. Contact name:
7. Mobile Number:
8. E-mail:
9. MSN: Skype:
We accept the way of monthly payment if the following copies of certifications are provided and checked：
1. The company business license.
2. Passport and ID card
3. Work card
Please feel free to contact us. E-mail: smt@smtsky.com; Fax: 0756-3899006. www.smtsky.com
SMTSKY Asia Limited Contact: E-mail: smt@smtsky.com Phone: 86+756-6839055 Fax: 86+756-3899006
After- sale Service
1.After- sale Service
We continue to improve product quality, our philosophy is: no Service is the best Service
Warranty of different types of the product:
A-TYPE: unconditional return or replacement in 1 month, and express cost paid by SMTSKY
B-TYPE: If no quality trouble, we don’t accept return or replacement. If any quality trouble in 1 week, we can replace the same goods or return goods .Express cost from you, ship to you express cost from SMTSKY can pay for shipment .You should pay for the cost if you need to use express.
C-TYPE: If no quality trouble, we don’t accept return or replacement. If any quality trouble in 1 week, we can replace the same goods or return goods. All express cost are to be paid by the client. No-type quality: If with no quality grades, quality warranty be the same with B-type same
2.Warranty Service
Warranty classification
1） Original new or used or other brand products quality warranty 1-2 week(such as nozzle, feeder ,motor, board, driver, sensor, cylinder, other brand products etc).Please check the product in case that it is damaged during transportation.
2）Copy feeder quality warranty 1 year(SMTSKY brand)
3）Copy nozzle quality warranty 1-6 month(SMTSKY brand).
4）Other SMTSKY brand metal spare parts, quality warranty 1-6 week, so it is with AI and SMT spare parts.
5）Other brand machine and instrument and tool and ESD products etc, quality warranty 1-2 week.
6）Repair products quality warranty 1-3 month, such as laser, motor driver etc.
Description of A/B/C type of product:
A-type quality : The best quality，almost equal to the original ones.
B-type quality ：Good quality.
C-type quality : Meet the requirement of normal work
Different grade products differ from materials, precision, service life to unit price. And their quality warranty terms are different.
Returns
Hello Dear：
When you receive our package, please check goods quality soon in case of any quality problem. If there is any qulity problem, we can repair, exchange or return for you (must receive your returned goods in 10 days), this is our quality warranty policy. This week is for you to confirm whether you can accept the product and the date. Because my supplier only give me one week's quality guarantee period for this product. My suppliers will not guarantee more than this period, so I can't accept the practice of return or exchange, do you understand ? Please see quality warranty policy in file, thanks
Transpotation Notice
1. You should pay for all the transport costs, which is excluded at the first beginning in our price offer.
2. Please make sure the goods is properly packed in case of any damage during transportation.
3. The declared value marked on commercial invoices and express waybill should range from 30 to 50 USD, with “samples without commercial value” printed on.
4. If the product is of no band name, then please write SMTSKY.
5. We’ll arrange for exchange or return the due money after we had received and checked the goods.
Shipping method
If products have quality problem and need to return to SMTSKY, SMTSKY will pay for the express cost. If you return goods to SMTSKY, please tell us the package weight.Because next time your order in our company, you will enjoy a discount in delivery the same weight of this package returned.
SMTSKY Asia Limited Contact: E-mail: smt@smtsky.com Phone: 86+756-6839055 Fax: 86+756-3899006
SMTSKY ASIA LIMITED Website Terms of Service
The copyright notice
All information on smtsky.com, smtsky.cn, smtok.com, and their sub-websites, including but not limited to the texts, scripts, pictures, graphics, photos, software, sounds, music, videos, are owned by or licensed to SMTSKY ASIA LIMITED.
Website information content shall not be used for commercial purposes .Reproduction, transfer, distribution or storage of part, or all of the contents in any form by any means whatsoever without the prior written permission of SMTSKY ASIA LIMITED is prohibited. We protect our intellectual property rights to the full extent of the law. "SMTSKY" "SMTAI" are registered trademarks of SMTSKY ASIA LIMITED. SMTSKY product and technology names and SMTSKY logos are either trademarks or registered trademarks of SMTSKY ASIA LIMITED. You agree to not engage in the use, copying, distribution, mirroring, upload, and download of any of the Content other than expressly permitted herein by SMTSKY ASIA LIMITED. Otherwise, you shall be legally accountable.
Privacy Statement
SMTSKY ASIA LIMITED respect users’ rights and is committed to ensuring the security of your information. All the public information on the site will be carefully taken care of. Under no circumstances your personal data, except those otherwise regulated in this privacy statement, will be used or disclosed to a third party unless previously permitted by the client. All your personal data will be used strictly according to this privacy statement, which shall be updated routinely. Your agreement to the terms of services will be considered as your agreement to all the content in this privacy statement, which is an essential and integral part of the service agreement.
scope of application
a） Your personal registration information when counseling and leaving a message on this website. (Exclude to user name and related business registration information disclosed under legal requirements and regulations);
b） Data collected during your visit of the website and enjoy the service include but not limited to your IP address, browser's type, language type, visiting time, software and hardware features and your demands.
c） Clients’ personal data get from business partners through legal channels by SMTSKY ASIA LIMITED.
You understand and agree that the following information be not applicable to this privacy policy:
a）Your key words put in platform during search on the website;
b） Malicious junk information, information in violation of the provisions of laws and regulations.
Usage of Information
a) SMTSKY ASIA LIMITED won't go to any third party to provide, sell, rent, share or trade any part of your personal information, unless previously gotten your permission or under the condition that the third party being a service provider of the website. All third parties shall have no right to visit users’ information again once it ends its website service.
b) All third parties are not allowed by any means collecting, editing, selling or transferring clients’ personal information from websites of SMTSKY. Once finding any user or third party engaged in the activity mentioned above, SMTSKY ASIA LIMITED has the right to terminate the service agreement with that side immediately.
c) To better serve users, SMTSKY ASIA LIMITED has the right to go through your personal information on the website and provide you with information you may interested in, including but not limited to products and service information. And SMTSKY has the right to share information with its partners so that they sent to you relative products and service information if get your permission previously.
Information disclosure
In the following cases, SMTSKY ASIA LIMITED has the right to disclose part or all of your personal information:
a) after you prior consent, disclose to third parties;
b) If you are a legal intellectual property complainant and has filed a complaint, SMTSKY ASIA LIMITED has the right to disclose information to the defendant if legally required, for the two sides to deal with possible right disputes.
c) SMTSKY ASIA LIMITED has the right to disclose your personal information according to relevant provisions of the laws, governmental administrations and judicial bodies.
d) If you are in violation of relevant Chinese laws, regulations or SMTSKY ASIA LIMITED Service agreement or related rules, SMTSKY ASIA LIMITED has the right to disclose your information to related third parties;
e) SMTSKY ASIA LIMITED has the right to disclose your information to a third party for the purpose of offering you required products and service.
g) SMTSKY ASIA LIMITED has the right to properly disclose your information based on requirements of laws, regulations and its website policies.
Information storage and exchange
Your information and data will be kept in SMTSKY ASIA LIMITED and/or its affiliates servers .You agree that these information and data can be transferred to your country or region or to other SMTSKY ASIA LIMITED’s foreign servers and meanwhile be visited, stored and displayed.
Usage of Cookie
a) SMTSKY ASIA LIMITED has the right to set or use cookies on your computer under the condition that you do not refused to accept the cookie, so that you can conveniently login in or use SMTSKY ASIA LIMITED’s platform, of which operation and functions depends on the cookies to a certain degree. By using cookies, SMTSKY ASIA LIMITED can provide you with more thoughtful customized service, including marketing services.
b) You have the right to accept or refuse accepting cookies. You can modify browser settings to shield cookies, which may result in login problems and website using problems.
c) Information get through cookies of SMTSKY ASIA LIMITED will apply to these terms.
Information security
a) SMTSKY ASIA LIMITED strives to safeguard your information and data from losing, misuse and false changing and alternation through measures of server backup, information encryption, etc. Despite of these security measures, please keep aware of the fact that there is no absolute “perfect security measures” on the internet.
b) In the use of the websites, you’ll inevitably disclose your personal information, such as contact or postal address to others. Please pay attention to your personal information and don’t offer to others only if it is necessary. If you found your personal information under leak, please contact SMTSKY ASIA LIMITED’s customer service immediately to take essential measures accordingly.
Notice
If you are a natural person with no full capacity for civil rights and full civil capacity for civil conduct, you can’t get access to our service and please don’t offer your personal data to the website.
